Service request

Technical support is provided to Heptagon Systems customers for the products they have purchased from us. Use the form below to open a service request.

Our support team works by email. When you submit the form you will receive an automatic confirmation email with your ticket number. Our answers come to you by email, and when you reply to that email, your reply, together with any additional information, photos or files, is added to your ticket.

If your company has a Service Level Agreement (SLA) with us, your request is handled within the terms of that SLA. Otherwise we will answer as soon as possible.

Attachments: this form cannot take files. If you have attachments, such as photos, screenshots or log files, reply to the automatic confirmation email you receive after submitting the form and attach them to your reply; they will be added to your ticket.

This form is intended for customer technical support only. Requests that are not support requests (sales enquiries, marketing, or anything not related to a Heptagon Systems product you own) will not be answered. Please write from your registered company email address.

Your request has been sent

These are the details we received:

You will receive an automatic confirmation email with your ticket number shortly. If it does not arrive within a few minutes, please check your spam or junk folder. To add attachments or more information, reply to that email; your reply is added to the ticket.